Quit Word and then use Windows Task Manager to verify that WinWord is not running.Use File > Options > Save to verify that this Word version is set to use the "docx" format.The template in this path is the one you need to convert. Open Word and use File > Options > Advanced > File Locations and verify the path to the User Templates directory where this system is point to for its Normal template.That particular system is not pointed to the Normal file that you altered.Multiple instances of WinWord were open.If you tried Jay's method as outlined in the link you provided and it did not work then 2 possible scenarios come to my mind that prevented it from working.
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